Terms of Service

Madame G, G Boutique Resort, G Bistro and The Secret Hut are operated by G RESORT MANAGEMENT OPC, Rue de Lucie, Coastal Highway, Poblacion, Santander 6026, Cebu, Philippines. In these terms “Madame G”, “we” and “us” refer to that company, and your booking is a contract with it. Payments are processed by PayMongo, and we submit the charge under the name MADAME G. Contact: inquiry@madame-g.com.

You may use this site to learn about our stays, dining, and experiences, and to make enquiries and bookings. Please use it lawfully and do not attempt to disrupt the site or misuse its content. Photography, text, and branding on the site belong to Madame G and may not be reused without permission.

An enquiry is a request, not a confirmed booking. A booking is confirmed only once we accept it and any required deposit is received. We aim to confirm requested dates within 24 hours. Rates, inclusions, and availability shown on the site are indicative and are confirmed at the time of booking.

Rates are quoted in Philippine pesos and, unless stated otherwise, are inclusive of applicable taxes. A deposit may be required to hold your dates; the balance and any add-ons are settled as set out in your booking confirmation. Online payments are processed securely by our payment provider.

The cancellation, refund, and date-change terms below apply to bookings made on or after 26 July 2026. If you booked before that date, they do not govern your stay: you are entitled to a full refund if you cancel, whatever the notice. No cancellation terms were published to you when you booked, so there are none to hold you to.

These terms apply to stays booked direct with Madame G. Cancel and you receive:

14 days or more before arrival

100%

7–13 days before arrival

50%

Under 7 days, or no-show

No refund

Promotional (discounted) rates are non-refundable — no refund at any notice, including a no-show.

The same terms, with how refunds are paid and how to request one, are set out on our Return and Refund Policy.

Whichever rate you booked

Prefer to move your dates? You may change them once, free of charge, up to 72 hours before arrival — subject to availability, valid for 12 months, with any rate difference payable. This is usually the better option, it applies to promotional bookings too, and it is available even inside the non-refundable window.

If a typhoon signal No. 2 or higher is raised over Cebu, a government travel restriction applies, or your booked ferry or flight to Cebu is cancelled on your arrival date, you receive a full refund or an open-dated credit valid 12 months — your choice, and this applies to promotional bookings as well. We handle these in good faith and will not ask you to travel into weather.

On festive and peak dates — 23 December to 1 January, Holy Week, Sinulog, and declared Philippine long weekends — a longer notice period applies. The exact schedule for your dates is confirmed in writing when you book.

Whale-shark sightings in Oslob are never guaranteed — the interaction is nature-dependent and operates on sighting mornings only. If the whale sharks do not appear, the whale-shark activity is rebooked or refunded to you in full. Your accommodation is a separate booking and follows whichever cancellation schedule your rate carries.

We confirm the outcome of a refund request in writing within 2 business days. Approved refunds are then sent by bank transfer to an account in the booking name within 10 business days of approval — we will ask you for the details, and we confirm by email the moment the transfer goes out. Your own bank may take a further 1–3 banking days to post it. Where your payment method supports a direct reversal we will use that instead.

Guests are asked to treat the property, staff, and other guests with care and respect, and to follow reasonable house rules and safety guidance, including for activities such as diving and water experiences. You are responsible for any loss or damage caused beyond normal use.

We take care to keep our information accurate and our properties well-run, but to the extent permitted by law we are not liable for indirect or consequential loss. Nothing in these terms limits any rights you have that cannot be excluded under Philippine law.

These terms are governed by the laws of the Republic of the Philippines, and any dispute is subject to the jurisdiction of the competent Philippine courts.

Questions about these terms? Email inquiry@madame-g.com or call +63 917 118 7170. See also our Privacy Policy.